Privacy Policy

Welcome to the Osennyaya-Smetana Privacy Policy. This Privacy Policy explains how we collect, use, store, protect, and share your personal information through our services.

By using our website, subscribing to our newsletter, or contacting us, you consent to the practices described in this Privacy Policy. We recommend reading this policy carefully to understand how we handle your information.

1. Information We Collect

We collect information to provide better services to our users and to improve our website and content. We collect information in the following ways:

1.1 Information You Provide to Us

We collect information that you provide directly to us, such as:

• Contact information: When you subscribe to our newsletter, contact us, or register for events, we may collect your name, email address, postal address, phone number, and other similar contact data.
• Feedback and correspondence: If you contact us directly, we may receive additional information about you. For example, when you contact us for customer support, we receive your name, email address, and the contents of your message.
• Survey responses: Information you provide when responding to surveys.

1.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and your visit, including:

• Log data: We log technical information about your use of our services, including the type of browser and device you use, access times, pages viewed, your IP address, and the page you visited before navigating to our website.
• Device information: We collect information about the device you use to access our services, including information about the device's software and hardware, unique device identifiers, and mobile network information.
• Usage information: We collect information about how you use our services, such as the types of content you view or engage with, the features you use, and the actions you take.
• Cookies and similar technologies: We use cookies and similar technologies to collect information about your browsing behavior and your interaction with our website and services. For more information about our use of these technologies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information, including confirmations, receipts, and user experience surveys
• Send you technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity
• Carry out any other purpose described to you at the time the information was collected

3. Information Sharing and Disclosure

We do not share your personal information with companies, organisations, or individuals outside of Osennyaya-Smetana except in the following cases:

3.1 With Your Consent

We will share personal information with companies, organisations, or individuals outside Osennyaya-Smetana when we have your consent to do so.

3.2 For Legal Reasons

We will share personal information with companies, organisations, or individuals outside Osennyaya-Smetana if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms of Service, including investigation of potential violations
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of Osennyaya-Smetana, our users, or the public as required or permitted by law

3.3 Business Transfers

If Osennyaya-Smetana is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

3.4 With Service Providers

We may share your personal information with our trusted service providers, who help us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These service providers are limited in their ability to use your information for purposes other than providing services for us.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

When we no longer need to use your information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

5. Your Rights and Choices

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have several rights regarding your personal information:

• Access: You have the right to know if we are processing your personal information and to request a copy of the information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data portability: You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to our processing of your personal information in certain circumstances.
• Automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.

Email Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Regular testing, assessing, and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing
• Limiting access to your personal information to those who need it
• Training our staff on data protection and information security

7. International Data Transfers

Our services are operated and managed on servers located within the United Kingdom and the European Economic Area (EEA). If you are located outside of these regions, please be aware that information we collect will be transferred to and processed in the UK and the EEA.

Where we transfer personal data from the UK or EEA to a country that has not received an adequacy decision by the European Commission (in the case of EEA data) or by the UK Government (in the case of UK data), we use appropriate safeguards, such as standard contractual clauses approved by the European Commission or the UK Government.

8. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information of a child under 16, we will take steps to delete such information from our files as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

10. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.